Bouncy Castle Hire - FAQ's (page 2)

Q: Can you provide supervisors for my event?

A: Yes with sufficient notice a supervisor can be provided for £40 a day (day = max 6hrs).

Q: When is payment due and which methods do you accept?

A: Payment is required at the start of your booking via cash or cheque.

Q: When do you require the payment and deposit?

A: Both are required at the start of your hire period.

Q: Can you set up the castle upstairs?

A: Not really, as the castle can only be safely moved using a trolley, although a few steps are manageable. Before booking please do ensure that there is sufficient room to get the castle to the area that you'd like it set up.

Q: How safe are the castles that you supply?

A: Very safe. All our castles are in great condition and are covered with Public Liability Insurance. Padded safety mats and an extra long extension lead are also both supplied with bookings that require them.

Q: What time do you deliver and collect the castles?

A: Deliveries and collections times are flexible, although typically delivery is made around 9:00am and midday collections made from 5:30pm onwards. Later collections between 9pm and 10pm have a £10 charge and collection the following morning has a £20 premium.

Q: If I were to tip the driver does he get to keep it?

A: Yes should you feel inclined to tip the driver then we can assure you that he gets to keep it.

Q: Is your equipment clean?

A: Yes all of our castles were bought in 2005 or later, so you will enjoy the cleanest and latest inflatables in your area. Equipment is checked after each use to ensure that it remains clean. We do ask that if you do make a mess on our equipment, that you clean it up as quickly and safely as possible as, if their is substantial mess, a cleaning charge may have to be taken out of your deposit.

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