Bouncy Castle Hire - FAQ's
Q: Do you carry Public Liability Insurance?
A: Yes Bouncy Parties carries £1 million pounds in full Public Liability Insurance. Details of which can be found at: www.BouncyParties.co.uk/insurance.pdf
Q: Can you provide an Invoice / Receipt for my hire?
A: Yes we run everything 100% above board and so yes should you need a receipt or invoice simply let us know and one will be taken alone on delivery.
Q: What hire period do the rates on the website cover?
A: The rate reflect a days hire should you need the unit overnight then you can do for an additional £20. Please note these rates cannot be subsidised for parties that last 2-3hrs due the difficulty of re-booking the unit and transporting it to a secondary venue these are the set rates we have for all events.
Q: How much space do I need to leave for the castle?
A: There must be a minimum of an additional 4ft at front & back of the castle (for the blower and easy access) and we recommended that there is an additional 2ft on either side of the castle. Please also ensure that there is enough room to bring the castle to the area where you would like it set up, as a trolley is used.
If you live within 5 miles of Orpington (post code: BR51EN) then for a rate of £10 we can come round prior to your event and let you know which castles will fit in the space you have.
Q: Do you do both indoor & outdoor events?
A: Yes, for outdoor events rain covers / sun shades are provided for the all arched and enclosed castles as well as a cover for the bouncy castle inflator which is suitable in event of light rain.
Q: Is VAT applicable or included to the prices on the site?
A: No, being a small business VAT is not applicable and so the prices you see on the website are the prices you pay.
Q: Are there any booking charges or cancellation fees?
A: No a booking deposit is not required, and cancellations or re-scheduled bookings are allowed via phone up until 2hrs before the start of your booking date at NO CHARGE Please note that there is a £20.00 fee if you cancel at the door.
Q: Do you require a deposit on the day I hire your facilities?
A: Yes a £50.00 deposit is required, which will be returned to you at the end of your event, so long as there is no damage or loss to the equipment. We simply ask that our equipment is in the same condition than when it was left with you.
Q: Can I hire a castle and charge a pay per play system?
A: Yes but we strongly recommend that you take out your own Public Liability Insurance for your event in case of injury. We also ask that you do not add posters or other promotional materials on our castles without permission.
Q: Do you offer "package deals"?
A: Yes if you're looking to hire 2-3 or more units for a party, school fair etc we can offer package rates for taking multiple units at the same time. For a quote simply select the units you're interested in and pop us an email at: info@bouncyparties.co.uk and within 24-48hrs a subsidised rate will be forwarded to you.
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